Frequently Asked Questions

Shipping

How Long will my item take to make and post?

We aim to produce and send out orders within 3-5 working days. Some orders take longer than others to make due to their complexity.

Can I upgrade my postage once the order is placed?

Yes you can. As long as your order hasn't already been marked as dispatched, you can email us to upgrade your postage.

My Delivery has not arrived, how can I find this?

Once your order is posted an email to confirm this will be sent to you. In this email there will be the tracking info. We Unfortunately do not have the option to send text and emails from the courier selected to give you a eta. We advise you check the tracking link within the postal email. 

How fast can you post my order?

We have a turn around of 3-5 working days from receiving your order to posting.

 I need my order for a specific date?

On the checkout page, there is a notes section, please add any date that the item is needed for there but if its urgent, upgrade the post to so we can get this to you quicker.

Returns

Can I return my order?

On our personalised items, no sorry. This is because the item will be custom made and unique to your needs. If the item is not personalised then yes but there is a restocking fee that will apply. This is 15% of the order value.

My item has arrived damaged?

We are sorry if this does happen. Please email us the order number and images within 24 hours of receiving the order. We advise checking all items once received as any damage outside of this time frame we will struggle to claim for damage.

Can I change the wording on my gift?

If we have not made the item yes, Please email us with the order number and the change. We will then email you confirming this change. If no email has been received then no change has been made.